For media inquiries and interviews, please contact:
Cindy Pass - Director of Reputation and Special Projects
Interview Questions & Talking Points:
$75 billion dollars was lost last year to poor customer service, a number that keeps increasing year after year. Is customer service really that bad?
You’ve written another book on customers service, titled The Convenience Revolution. How is this different than the others?
How can a company stand out, disrupt a competitor – and maybe even an entire industry?
What is the most convenient company on the planet?
What are the six Convenience Strategies? (Can provide examples of each)
Is a convenience strategy just for a company, or can an individual participate in The Convenience Revolution?
Testimonials on The Convenience Revolution…